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Mum and tot left in dark as store closes
A SHOPPING trip ended in panic for a Kidderminster mother who was suddenly plunged into darkness while feeding her 10-week-old baby.
Emma Pearce went into the Mothercare store in Merry Hill to feed her daughter, Holly, in a private feeding room, on Saturday but, unbeknown to her, the staff started to lock up while she was still in there.
The 22-year-old told The Shuttle how she suddenly found herself in darkness when all the lights were switched off without warning, leaving her daughter “petrified”.
Mrs Pearce, who went into the store 15 minutes before closing time, said she managed to “stumble” her way out of the private room in the dark only to find all the workers gathered at the doors ready to leave.
“Nobody said to me that they were closing,” she explained. “All the lights went off and my daughter was petrified in the dark. I had to stumble my way around in the dark and try and find my way out the door.
“My mum was outside and told them I was in there but they said to her they had double checked and there was no-one in the store.”
Mrs Pearce added she could still hear the staff while she was in the private room so was unaware the store was about to close.
“I think it’s really bad,”
she said. “I was scared for my daughter because she was vomiting all over herself because she was so scared.
“I was scared when they turned the lights off. I didn’t know what was happening. I thought ‘uh, oh what do I do?’ When I opened the door everything was dark.”
A Mothercare spokeswoman said: “At Mothercare we pride ourselves on caring for parents and providing the best facilities for our customers.
“It is our store policy that two members of staff check all areas of the store, including toilets, feeding rooms, babychanging areas and fire exits just before closing.
“The incident is an isolated case and Mothercare has apologised to the customer and offered her a gesture of goodwill.”
Mrs Pearce has been offered a £25 voucher from the shop.