Severn Trent customers' views sought on how company invests their money (From Kidderminster Shuttle)

Severn Trent customers' views sought on how company invests their money

7:10am Thursday 14th March 2013 in News

SEVERN Trent Water wants to hear its customers’ views on how they would like to see their money being invested during its next business plan for 2015-2020.

The plan, which will outline the future of Severn Trent’s water and waste water services, will affect the amount customers will pay and what kind of service they receive.

That is why the company wants customers to get involved now and register their interest, so they can share their views when the consultation period opens in April.

To sign up to take part in the research, customers are invited to visit the company’s website - stwater.co.uk/getinvolved. Customers can also order free water-saving devices and take part in an online poll.

Dr Tony Ballance, Severn Trent Water’s director of strategy and regulation, explained: “Severn Trent customers have the lowest average bills in England and Wales and we’d like to keep it that way.

“However, there are lots of challenges ahead, such as climate change, particularly as the Environment Agency reported last week that 2012 was the wettest, and yet driest, year on record.

“So this means we need to continue to invest to make sure we have enough water for the future and, equally, that our sewer pipes can cope with increasing rainfall.

“But while we’re shaping our plan, customers can play their part by visiting our website now and getting involved. So whether they believe reducing leakage should be a priority or preventing sewer flooding should be top of the list, or actually none of that matters as long as they continue to have the lowest bills, then we want to hear from them.”