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Severn Trent highlights help for customers to pay their bills
6:10am Tuesday 10th September 2013 in News
SEVERN Trent Water says help is available to customers finding it difficult paying their bills in the tough financial climate.
Simon Mullan, credit manager at the company, said: “There are many ways we can support our customers to help pay their water bill and we want to work together to find a solution that suits them.”
He added: “Recent reports show that people are adapting to deal with tough economic times by changing how they manage their money.
“We have flexible payment arrangements that can help with this - weekly, fortnightly or monthly - which means our customers can pay bit by bit, either through direct debit or using a water card at local Pay Point outlets.
“We’re here to offer our customers ways to ease financial stress and we’re constantly looking for new opportunities to do this.
“With this in mind, we’ve now offered a simple and secure way for customers to pay their bill, through the Barclays Pingit app or via our mobile website on a Smartphone or tablet.”
He explained that whether setting up a payment plan that helped customers budget better or getting advice on whether a water meter could help save them money, they could call 08457 500 500.
He added: “Finally don’t forget, if customers don’t already have a water meter, they may be able to save money by having one fitted. Check out our website for more information - stwater.co.uk/meters.”
For those experiencing severe financial difficulty there was also the Severn Trent Trust Fund, which might be able to award a grant to help customers clear their arrears, as well as various Severn Trent Water schemes to reduce charges.
The company said that, at £335 or 92p a day, Severn Trent Water’s average bill for 2013/14 was the lowest in the industry thanks to a package of cost-saving improvements.
Severn Trent Water supplies more than eight million customers from mid-Wales to Rutland and from the Bristol Channel to the Humber.
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