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Kidderminster husband fears sat-nav errors 'could be fatal’
A KIDDERMINSTER man has raised concerns about satellite navigation systems after an ambulance called to his wife was sent the wrong way.
Dennis Russell, 78, of Sheraton Drive, requested an ambulance for his wife Margaret, 79, at about 7.35pm on Sunday, September 1.
Emergency services arrived after 14 minutes but their journey had been slightly delayed after they had to find an alternative route.
Paramedics reached Mrs Russell and treated her in her home but Mr Russell said he was worried any added time could have been fatal in a more serious incident, such as a heart attack or stroke.
A West Midlands Ambulance Service spokeswoman said in this case the delay had been a few seconds and added crews could contact a control room, which would guide them if there were any difficulties.
Mr Russell said: “I have no complaints with the service – it was absolutely marvellous but if anybody had had a heart attack or stroke that extra time could have been their life.
“I think the sat-navs need improving. You see people drive up here at least four times a week and they have to turn around.”
The ambulance service spokeswoman confirmed one rapid response vehicle was sent to a medical incident and the patient was not taken to hospital.
She added: “The ambulance reached the property in 14 minutes. The sat-nav tried to take the crew the wrong way and they diverted.
“Quite often crews can take another route because they know the areas. If not, they can radio through to our control room, where we have got various maps and can give them guidance.”
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