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Severn Trent Water customers urged to report leaks
6:00am Wednesday 25th September 2013 in News
SEVERN Trent Water customers are being urged to report leaks to the company.
Malcolm Whittaker of Severn Trent said: “We take leakage very seriously and we want to bring leakage levels down as much as possible so that water isn’t wasted.
“This is particularly important when we have such unpredictable weather patterns at the moment and we don’t know when the next dry spell will happen.
“Engineers like me work day and night finding and fixing leaks and bursts. However, we recognise that there may be some leaks that are still out there that we don’t know about. so we need our customers help.”
He advised anyone who spotted a leak while out and about to call the leakline number on 0800 783 4444. The call would be free on most landlines.
It could also be reported using an online form at stwater.co.uk/reportaleak. The website’s incident map section on the homepage would show leaks that had already been reported.
Mr Whittaker added: “In many cases, we don’t know where leaks are until our customers report them. Please don’t assume we already know about the burst or leak, even if it is a large one: particularly in rural areas, where it’s possible for leaks to run for days without being noticed.
“We maintain a 46,000 km network of water pipes across a huge area, so customers will often spot a leak before we can and we’re always grateful for your help.”
The company emphasised that each leak or burst was repaired on a priority basis, with those affecting its customers’ water supply being fixed first.”
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