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'BBC rogue trader label unfair' - Kidderminster firm
BOSSES at a Kidderminster-based company labelled a “rogue trader” on a BBC programme say the show’s allegations of shoddy workmanship were “at odds” with customers’ views.
Guttering firm Finlock Solutions Ltd and its director Paul Hinton featured on consumer show Watchdog’s Rogue Traders last Wednesday.
It followed a complaint by customer Gemma Smith about work done by the company on her house and a separate complaint about a different company Roof Guard Solutions, set up in 2011 by Mr Hinton.
On the show, reporters and expert Barry Cross rigged a bungalow with cameras and an actor and called out Finlock to repair concrete gutters.
BBC viewers saw workmen cut off concrete above their heads using unstable supports, including a plastic bucket. One worker was heard boasting: “Just call me bodge-job Harry”.
After completing the job, overnight rain water leaked into the house because workmen had not fitting a roof tile back into place. Mr Cross said as a result the ceiling would have been “destroyed” if immediate repair work was not carried out.
Investigative journalist Matt Allwright tracked down Mr Hinton and ambushed him in his Kidderminster office.
Mr Hinton told the programme he was “disappointed” with the level of service the BBC had received but said programme-makers had not allowed his company back on site to assess the situation.
A letter to the BBC from Finlock’s solicitors, seen by The Shuttle, said major repair works had been completed at no extra cost to Miss Smith and added Mr Hinton was no longer at Roof Guard Solutions when the other complaint was made.
A Finlock Solutions spokeswoman told The Shuttle: “We feel we have been unfairly labelled as ‘rogue traders’ by the BBC. Since the show aired we have received more than 100 abusive emails and various phone calls of the same nature.”
She forwarded our reporter 150 signed feedback forms from satisfied customers and the company has received high scores on reputable trader recommendation websites, including checkatrade.com.
A Worcestershire Regulatory Services spokeswoman said she was aware of the programme and urged anyone who had experienced problems with the firm to contact Citizens Advice consumer service on 0845 404 0506.
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