A CARE home in Kidderminster has been given the seal of approval by a national care watchdog, with relatives and residents praising the home’s caring team members.

The Care Quality Commission’s (CQC) report on Brook Court, in Oldnall Road, follows an unannounced inspection of the care home, which found the service was responsive towards people’s health needs, with the care team treating people with respect and addressing them in a courteous way. It also highlighted how residents enjoyed taking part in activities which had been adapted to their personal choice.

To assess service standards at Brook Count, the CQC’s inspector was joined by an ‘Expert-by-Experience’ – someone with personal experience of care services, either as a service user or a family carer. Both spoke with team members, residents and visiting relatives on the day of the inspection. They also reviewed records and procedures already in place.

The CQC report gave Brook Count a ‘good’ rating and concluded it meets the Government’s five key questions against which all care services are assessed. The inspector also observed the team, and they were professional at all times, respected residents’ privacy and dignity, and talked to residents in a calm and kindly way.

Linda Clements, home manager, said: “We are all thrilled to have received such a positive report from the CQC and to be recognised by a key regulatory body for providing people with safe, effective, compassionate and high-quality care.

“Not only are the CQC’s findings an important benchmark for those looking at future care for loved ones, but they also give existing residents and their families even more confidence in the care services we provide.”