Tesco say sorry for car park fine

Disappointed: Pauline Knott with her blue badge: Buy photo: 111038M

Disappointed: Pauline Knott with her blue badge: Buy photo: 111038M

First published in News Kidderminster Shuttle: Photograph of the Author by

KIDDERMINSTER supermarket chiefs have apologised after a woman was fined when her disabled badge fell off her dashboard while parked in its car park.

Pauline Knott, of Kidderminster, told The Shuttle she had to fork out £56 after she was slapped with the penalty notice while parked in Tesco car park, in Castle Road, in December.

Despite being told by the supermarket giant that the fine would be waived if she sent a copy of her badge, Mrs Knott’s fine went up from £40 to £1,000 after Tesco claimed it did not receive her appeal.

A spokesman for Tesco, however, said the supermarket was sorry for its mistake and would be contacting the 54-year-old to resolve the issue.

Mrs Knott explained she paid the fine - reduced when she made a complaint - for “peace and quiet”, after receiving letters demanding payment.

“I phoned Tesco within a few minutes of getting the fine to explain and they said it wouldn’t be a problem and the fine would be wiped out,” she said.

“I sent my badge off recorded delivery and then I had a letter saying the fine had gone up from £40 to £70, so I sent the copies off again.

“It then went up to £1,000, as they said they hadn’t heard from me.

“I just accepted the fine in the end because they threatened me with court and a £1,000 fine. It was quite frightening.”

Mrs Knott, of Cherry Orchard, said she did not notice the badge had fallen off the dashboard because she was driving a hired car, as her car had been vandalised outside her home.

She explained she had put the matter behind her until she read a similar story in last week’s Shuttle involving the same car park. The Shuttle reported that Elizabeth Harrison was wrongly fined for parking for more than two hours when she claimed she was only there 30 minutes.

“It just makes you wonder how many other people have been in a similar situation,” said Mrs Knott.

A Tesco spokesman said: “We are sorry to Mrs Knott for the inconvenience caused and our customer services team will be in touch to resolve this for her.

“We take abuse of blue badge spaces seriously but, in this case, it is clear a mistake has been made.”

Comments (6)

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9:44pm Fri 12 Mar 10

sarah rook says...

I too had a parking ticket there , I was told I was there from 8.30 in the morning but I didn't arrive until 10 am , the company who are employed by Tesco's for the car park are rude arrogant people , it took me two and a half months to get my fine squashed in the store and there is just no point phoning these people up there so horrid ,they even put the phone down on me several times. I was basically called a liar by the customer service lady in Tesco !! I also complained to head office and have never even had an ounce of an apology I've not gone back to the store since and I never will Morrison's all the way customer service is so much better !!
I too had a parking ticket there , I was told I was there from 8.30 in the morning but I didn't arrive until 10 am , the company who are employed by Tesco's for the car park are rude arrogant people , it took me two and a half months to get my fine squashed in the store and there is just no point phoning these people up there so horrid ,they even put the phone down on me several times. I was basically called a liar by the customer service lady in Tesco !! I also complained to head office and have never even had an ounce of an apology I've not gone back to the store since and I never will Morrison's all the way customer service is so much better !! sarah rook
  • Score: 0

9:31am Sat 13 Mar 10

vincentmills says...

sarah rook wrote:
I too had a parking ticket there , I was told I was there from 8.30 in the morning but I didn't arrive until 10 am , the company who are employed by Tesco's for the car park are rude arrogant people , it took me two and a half months to get my fine squashed in the store and there is just no point phoning these people up there so horrid ,they even put the phone down on me several times. I was basically called a liar by the customer service lady in Tesco !! I also complained to head office and have never even had an ounce of an apology I've not gone back to the store since and I never will Morrison's all the way customer service is so much better !!
This seems to be a regular thing for Tesco regarding the parking! It is brought up every week!! perhaps Tesco's need to look at the people who run the carparking??? Although in their defence they don't do enough to stop 'non parent' people parking in the 'parent' spaces, and non disabled parking in the 'disabled' spaces. I go at least twice a week and always see ' offenders'. Although long tern perhaps they need to look at more 'parent spaces' being made!!??
[quote][p][bold]sarah rook[/bold] wrote: I too had a parking ticket there , I was told I was there from 8.30 in the morning but I didn't arrive until 10 am , the company who are employed by Tesco's for the car park are rude arrogant people , it took me two and a half months to get my fine squashed in the store and there is just no point phoning these people up there so horrid ,they even put the phone down on me several times. I was basically called a liar by the customer service lady in Tesco !! I also complained to head office and have never even had an ounce of an apology I've not gone back to the store since and I never will Morrison's all the way customer service is so much better !![/p][/quote]This seems to be a regular thing for Tesco regarding the parking! It is brought up every week!! perhaps Tesco's need to look at the people who run the carparking??? Although in their defence they don't do enough to stop 'non parent' people parking in the 'parent' spaces, and non disabled parking in the 'disabled' spaces. I go at least twice a week and always see ' offenders'. Although long tern perhaps they need to look at more 'parent spaces' being made!!?? vincentmills
  • Score: 0

8:52pm Sat 13 Mar 10

sarah rook says...

I agree they should most certainly look at the people who run the car parking (and improve the parent & disabled monitoring ) but I am almost certain they make profit from this , what I think every week when I read the shuttle is how many people have paid the fine that they shouldn't have , old or vulnerable people , its just not good enough , but I'm sure I know Tesco's take on the matter which I did point out to their head office ''Every little helps ''
I agree they should most certainly look at the people who run the car parking (and improve the parent & disabled monitoring ) but I am almost certain they make profit from this , what I think every week when I read the shuttle is how many people have paid the fine that they shouldn't have , old or vulnerable people , its just not good enough , but I'm sure I know Tesco's take on the matter which I did point out to their head office ''Every little helps '' sarah rook
  • Score: 0

11:39am Mon 15 Mar 10

walkerno5 says...

Why did they get rid of the barrier system? Is it because people are so stupid and/or bad at driving that they couldn't operate it properly?

Also, there are plenty of disabled and parent spaces.
Why did they get rid of the barrier system? Is it because people are so stupid and/or bad at driving that they couldn't operate it properly? Also, there are plenty of disabled and parent spaces. walkerno5
  • Score: 0

5:44pm Mon 15 Mar 10

sarah r says...

I think your missing the point about the parent and disabled parking it isnt that there are not enough it just that ignorant people abuse what its for if it says its for disabled people then that what its for so that is something a parking attendent should look out for , not how to make a quick buck , I think everyone should pay to park there and if you spend over so much ie: £5/10 then get it back at the till simple really
I think your missing the point about the parent and disabled parking it isnt that there are not enough it just that ignorant people abuse what its for if it says its for disabled people then that what its for so that is something a parking attendent should look out for , not how to make a quick buck , I think everyone should pay to park there and if you spend over so much ie: £5/10 then get it back at the till simple really sarah r
  • Score: 0

5:44pm Mon 15 Mar 10

sarah r says...

I think your missing the point about the parent and disabled parking it isnt that there are not enough it just that ignorant people abuse what its for if it says its for disabled people then that what its for so that is something a parking attendent should look out for , not how to make a quick buck , I think everyone should pay to park there and if you spend over so much ie: £5/10 then get it back at the till simple really
I think your missing the point about the parent and disabled parking it isnt that there are not enough it just that ignorant people abuse what its for if it says its for disabled people then that what its for so that is something a parking attendent should look out for , not how to make a quick buck , I think everyone should pay to park there and if you spend over so much ie: £5/10 then get it back at the till simple really sarah r
  • Score: 0

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