I am writing to make a complaint about our bus service (Diamond).

Myself and my mum have made numerous complaints to them about their number 10 Spennells/Offmore/ Comberton service and keep being brushed off.

I hope by complaining to you this may solve the issue.

I recently started using the buses to get to appointments and to get my youngest daughter to school as I have just had a baby!! The buses are never on time!

But today took the biscuit when I was left out side Kidderminster town hall waiting for over an hour as no driver turned up.

That’s right. The bus was there empty but no driver.

If it wasn’t for the kindness of one lovely gentlemen who had given up waiting for the bus and asked if I wanted to share his taxi I probably would have been there a lot longer.

They missed out three buses.

I don’t think this is acceptable. The majority of people waiting were elderly and there is not enough seating.

Please sort this Diamond! We rely on your buses to run to schedule.

Laura Gillam

Kidderminster