IT is not unknown for a diamond to have flaws.

As the Shuttle letter from citizen Nigel Knowles points out, the performance of Diamond Bus service in this area reveals abundant flaws.

Appreciating the contact information for Diamond Bus Ltd that he supplies, I must observe that it would be more helpful still were objective assessment made by those elected to serve us.

Thus a dissatisfied passenger needs to phone 01562 746771, the constituency office of our parliamentary representative, giving precise details of route number, time of service and boarding stop every time their bus fails to appear or is exceptionally late. Otherwise indifference by both the MP and Wyre Forest District Council towards standards of a public service for the entire community might reinforce the “Anything will do for Kidderminster” outlook.

Giles Angell

Franchise Street Kidderminster