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Fears on quality of care at home
A KIDDERMINSTER care home has been given a damning report by inspectors who found a catalogue of problems during an unannounced visit.
Cambrian House has been issued with a formal warning to improve its standard of care following concerns about the welfare of its residents.
The inspection was carried out by independent health regulator the Care Quality Commission (CQC) lastmonth.
It found there were not enough staff to deliver care, despite the home being warned it needed to maintain staffing levels during a previous inspection in September.
Inspectors said during the visit one person found their relative unwashed and still in bed at 11.30am, adding staff told them it had taken until 1.15pm to get everyone out of bed and dressed on that morning.
There were also no activities organised for people at the home and care staff had other duties, such as washing up crockery and cutlery aftermealtimes.
The report said there were no dedicated laundry staff at the home, adding “staff availability to provide care for people was reduced while these tasks were being carried out.”
Sat Pawar, owner of the home, which has 25 beds for the elderly and people with dementia and physical disabilities, said the staffing issues had now been resolved.
The CQC warned if the improvements were found not to be made, the home, in Chester Road North, could be closed, fined or prosecuted.
Andrea Gordon, deputy director of operations (regions), said: “This warning sends a clear message that the owner of Cambrian House needs to address these issues or face further consequences.
“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service.”
Mr Pawar added: “We would like to say that we do not accept all the alleged findings made by the CQC.This notice is based on snapshots of one particular day.
“At the time of the visit we were facing staff shortages due to some long-term staff having left and short-term sickness and were actively recruiting for new staff.
“These issues have been resolved and there are now more than sufficient staff on at all times to deliver the quality of care thatthe home has always been renowned for.”