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Family disgusted after broken boiler ruins new home
6:50am Saturday 17th August 2013 in Local
A KIDDERMINSTER family were sent round the houses after being forced out of one property through flooding and having to move out of a another home due to a broken boiler.
Alessandra Maffei and her partner Luke Homer were moved from their flood-damaged home in Stourbridge Road to a new home in Clent Mews but had barely unpacked when they spotted a sign on the boiler warning that it was “void”.
The Community Housing Group (TCHG) tenants had only been at their new dwelling for a matter of hours, after spending a week “cramped” in a hotel room with their two children, when they had to up sticks and move again into another hotel. They have since gone back to their new home, however.
Mr Homer, 22, said: “We agreed to go into the new house on the terms that the house was ready.
“When we moved in we saw a notice on the boiler saying it was void so they put us in the Stone Manor Hotel, in one room.”
He added: “I’m absolutely disgusted.
“I’ve never been so stressed.”
He said the family had only been at their previous property in Stourbridge Road, Kidderminster, for 11 weeks when it was hit by flooding, following the downpours earlier this month.
They were then moved temporarily to the Gainsborough House Hotel while the housing group attempted to dry out the carpets of their home but due to the extent of the damage the family opted to move permanently into the new house.
Mr Homer said their furniture, including the carpet and sofas, had been wrecked by the water damage, adding they had yet to be replaced.
A spokeswoman for the housing group said it immediately took steps to get an engineer to carry out the work on the boiler on Monday.
“In the meantime, Ms Maffei was offered a further stay in a hotel over the weekend to avoid any difficulties for her children, “ she added.
“We regret that she has suffered disruption as a result of the initial flood but we will continue to support her and her family to settle into her new home as quickly as possible.”
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