Hogarths Stone Manor Hotel 'gave bride cake she was allergic to'

Mum Debbie Howles says her daughter Jessica and husband Dave Roberts’ wedding day at Stone Manor Hogarths Hotel was "spoiled" after their £1,000 wedding cake went missing, resulting in them being given another couple's coconut-flavoured cake to take home, which could have caused Jessica to have a seizure if eaten.

Debbie said: "We had a four-tier cake costing £1,000. The top part was chocolate, the next was coffee and the next Victoria sponge.

"They cut the top tier on the day and had their photo taken but nobody ate any of it on the day.

"The next morning the rest was cut up at the venue and put in boxes so we took it home without thinking.

"When we got home we opened it up to have a piece of cake and realised it was someone else's - it was coconut cake.

"I rang up the hotel and said it's not our cake and they said nobody else had complained.

"More importantly my daughter is allergic to coconut and could have had a seizure or even died.”

Debbie has since raised other complaints about the wedding on July 13, including some of the food allegedly being served partially frozen and the wrong names being displayed on the top table.

Despite numerous attempts to contact Hogarths Hotel for a comment, no one returned The Shuttle’s calls by the time of going to press.

However, in an email to the family, general manager Edy Dicevicius apologised for some "shortfalls" in service.

The email went on: “We do agree that we should provide better service in some areas and shortfalls will be followed by extra training for our staff.”

In another email, the hotel disputed that it had sent the family home with the wrong cake and said it had offered them £400 compensation as a "good will gesture".

But Debbie has branded the offer "an insult".

"At the end of the day it's not about the money," she said. "My daughter can't get her wedding day back. It's gutting."