AN unattended safari Land Rover at West Midland Safari Park crashed into a visitor's car on May 28, causing it to collide with another car.
Both vehicles suffered considerable damage.
The Land Rover, which is understood to have been on an incline and without a handbrake applied, crashed into a silver Ford Focus which pushed the car into a black Vauxhall.
The incident is believed to have happened between 12pm and 1pm.
Alisha Bennett was a passenger in the black Vauxhall with her three month old son, her mother with her father driving the vehicle.
She says she is disgusted at how the situation was handled by the park: "The ranger who left the Land Rover unattended returned the the vehicle took out the keys, unlocked the car and drove off whilst other staff chose not to call any form of emergency services to check if any of the parties involved had been injured.
"My dad sustained the impact of the Ford Focus which hurt his arm but instead the staff quickly shooed us down to the main office and got both cars out of the way of the safari route so everyone could continue their day out.
"We were made to write a report a few photos were taken of the damage to the cars and we were sent on our way with no mention of refund or paying for the damage caused to the vehicle or any form of medical care offered.
"I am disgusted at how this whole situation has been handle especially as children were involved.
"I feel as if the safari park are going to try and lie there way out of it even though there was multiple witnesses as the park was very full that day."
Alisha also says that the recovery service that collected the silver Ford Focus from the park were told by staff that the damage was caused from a rhino not a Jeep.
West Midland Safari Park have said no animals were involved in the incident.
A spokesperson for the safari park said: “On Friday 28th May 2021, there was an incident involving three vehicles within our safari drive-through. An unattended West Midland Safari Park ranger vehicle collided with a guest’s vehicle while driving within our African Reserve.
“This vehicle then collided with another guest’s vehicle which was nearby. No injuries were reported at the scene and processes were followed carefully following the collision.
“Insurance companies are now dealing with the matter. Internal investigations are also being undertaken with all members of staff involved.”
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