Madam,

Following the article last week about the ranking of doctors’ surgeries in Kidderminster we were saddened to see that the Church Street practice in Callows Lane was ranked as lowest.

We feel that we must refute this and that this rating is not born out by our experience.

We have been patients at the practice since 1979 and during this time have consistently received excellent care.

This ongoing care has been consolidated by recent events.           

Throughout the covid 19 pandemic we have always been able to speak to a doctor on the day that we made a telephone appointment and  when possible, and they deemed it necessary, we had a face to face appointment on the same day.

If any further treatment has been thought to be needed we have been referred quickly for further investigations.

We have always received courteous, caring service from GPs, nurses and receptionists. It is an excellent practice. Thank you Church Street.

David and Ruth Howell