A retired customer service manager has written a poem dedicated to the "caring" staff at a Kidderminster business after they helped find her perfect car. 

Kathie Rowbotham, aged 56, bought a Suzuki Grand Vitara from Clarks of Kidderminster back in 2012 but 12 years later, she was looking for a 'tiny' car. 

Ms Rowbotham and her husband Mark returned to the same showroom a few weeks ago and were greeted by James Shakespeare who showed them a Jimny on the forecourt. 

He handed them a printout with the details and features of the car and gave them space to book a follow-up appointment to view the car and get a trade-in value for her old vehicle. 

Ms Rowbotham, who lives in Cleobury Mortimer, said: "Every member of staff that we came across was so friendly. Whilst waiting for James, a man called Kevin invited us to view and get into the Jimny with no pressure at all. 

"Another colleague served us coffee and I later learned it was the manager called Ashley. All working together in perfect sync, no matter what their title, to take care of their customers."

Kidderminster Shuttle: Poem by Kathie Rowbotham Poem by Kathie Rowbotham (Image: Kathie Rowbotham)

The loyal customer said when she returned to the garage, James greeted her and her husband like "old friends" with Ms Rowbotham praising his friendly, professional and empathetic attitude. 

She has also said the interaction was made more special due to her disability. 

She said: "A big part of my disability is that I suffer from expressive dysphasia, which means that my speech is a jumbled mess. 

"But James took the time to listen to me and I actually forgot about that part of my disability. We got to know each other as we chatted and we laughed so much."

Ms Rowbotham collected her car, which she named Chubby 'Eulogy' based on the number plate, and had a sing-along with the staff. 

She has since written a poem for the staff at Clarks of Kidderminster, which has been running for more than 70 years, about her experience. 

Paul Dalgleish, general sales manager of Clarks of Kidderminster, said: "Kathie's poem has pride of place in our showroom right next to our customer seating area so everyone can read it. 

"All the staff here refer to her as 'the lovely lady with a Jimny'. Just that sentence alone when spoken in conversation and we all know it's referring to Kathie. 

"We would also like to add that Kathie has a lovely singing voice. On both visits to us, we were serenaded by her wonderful singing filling our showroom. We can't comment on whether Britain's got talent, but I can say with confidence that Kathie certainly has."