FURIOUS Kidderminster residents who are opposing a 100-foot 5G telecommunications mast next to their homes say the landowner Community Housing has shown "contempt" for them.
People living on Hurcott Road say the huge mast is causing a humming sound they can hear inside their homes, but their calls for a meeting with Community Housing have fallen on deaf ears, as well as letters being ignored.
The 'eyesore' structure and generator is right next to their garden boundaries.
Mobile Broadband Network Ltd installed the mast in May to replace a smaller device on the roof of nearby tower block Coniston House which is being demolished to make way for new homes.
Community Housing issued MBNL a lease for the unit until September 1, 2026, with the firm not needing planning permission for the mast.
Residents have been calling for a meeting with the Kidderminster-based social housing provider and are fuming that their calls have fallen on deaf ears.
Steve Taylor said it had also ignored a letter residents sent to it in September asking 17 questions.
The 58-year-old marketing executive said: "It's a damning indictment of Community Housing that they won't talk to us residents.
"We are very angry - it shows a total and utter disregard and contempt for us.
"It stinks from start to finish.
“It’s driven me out of my home. You try to reason it out of your head but when you see it, you can’t."
Resident Susan Kenyon said: "We would like a response assuring us it is temporary and that they understand how we feel. We also want a meeting with someone from Community Housing in person.
"By totally ignoring us they are making the situation worse."
A spokesperson for Community Housing said: "Although we understand that MBNL has already communicated in writing with residents and the local councillor, we have continued to urge them to hold a face-to-face meeting with local residents.
"It is essential that MBNL lead this meeting, as they are responsible for, and have control of, the temporary mast.
"However, we have confirmed that we would be happy to attend such a meeting to provide support to residents.
"We have kept the local councillor informed of our efforts to encourage MBNL to engage directly with residents and will continue to do so."
Councillor Mark Crosby is backing residents' calls for a meeting which he said he will also attend.
MBNL said its applications for permanent masts in Stourbridge Road and Birmingham Road were both turned down, with it currently appealing against the decisions.
A spokesperson for MBNL said: “MBNL had arranged a meeting for 16 October, which had been agreed by all parties, but Community Housing were subsequently unable to attend.
"Since then, MBNL have maintained open communication with Councillor Crosby and are in discussions with him to identify a suitable date for a further meeting.
"We remain fully committed to attending a community meeting and engaging constructively with residents, alongside Community Housing.”
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