The Range responds after Kidderminster store labelled 'embarrassing'

According to The Range, it is 'aware' of the comments regarding its store at Crossley Retail Park and has said that it is 'sorry' that the customer's experience did not meet the standards the retailer expects.

In a widely shared social media post, a customer said that the state of The Range in Kidderminster was 'shameful' and that the store was 'embarrassing' to the chain.

The customer also accused the major retailer of failing to invest in its staff and of showing a 'lack of respect' to its customers.

The Range store in Kidderminster (Image: Supplied)

In response to the comments, The Range has reaffirmed that it takes customer feedback 'seriously' but admitted that the store is in one of its 'busiest' periods as teams prepare for Halloween, Black Friday, and Christmas.

The Range also said that it has recently employed additional seasonal staff members and is taking action to ensure that shelves are 'continually replenished'.

A spokesperson for The Range said: “We’re aware of the comments regarding our Kidderminster store and are sorry to hear that this customer’s experience did not meet the standards we expect.

“We take customer feedback seriously.

“September to December is one of our busiest periods, as our teams prepare for our autumn, Halloween, Black Friday and extensive Christmas collections.

“Given the scale of our Christmas range, merchandising takes several weeks, with teams working hard to transform stores and bring customers the seasonal collections they know and love.

“We’ve welcomed additional seasonal colleagues to support our teams during this busy period.

“With Christmas imminent, shelves are being continually replenished, and our teams are working hard to maintain the high standards and great choice our customers expect.

“We thank customers for their patience and understanding during this seasonal transition.”