A BUSINESS that helps people who need support to stay in their own homes has been recognized with a top award.

At-home care company, Home Instead Senior Care has been described as providing the ‘gold standard’ of care in a Care Quality Commission report which has secured a highly coveted ‘outstanding’ rating.

It provides support for people living in Ludlow, Shrewsbury and Oswestry.

The ‘outstanding’ rating is the highest grade achievable from the independent regulator of the care sector. Only three per cent of adult social care providers have achieved this rating.

Home Instead Senior Care Shrewsbury, Ludlow and Oswestry was set up in 2013 by Rachael Griffiths, who has always believed that everyone should have access to the highest levels of care.

Care Quality Commission inspectors noted that people were truly ‘respected and valued as individuals’ and ‘empowered as partners in their care in an exceptional service.’

One family member told inspectors, “They’re exceptionally good from all aspects’” whilst one caregiver was quoted: “We all love the job.

“We know we are really making a difference. Making connections with people and their families, building trust and making sure people are supported safely and their needs are met.”

In reporting the effectiveness of the care service, inspectors noted how staff worked closely with outside agencies to provide ‘consistent, effective, timely care’ in order to support people to live ‘healthier lives and access healthcare services and support.’

“I am so proud of our team in which every member works hard to provide a service that benefits people in the local community,” said Ms Griffiths.

“The feedback and comments in the report are humbling.

“Our clients are the most important people in the world to us and we will continue to strive to provide the best service we possibly can.”