PASSENGERS have rated Chiltern Railways as the top operator in the country for overall satisfaction with the stations, with 88 per cent of passengers “satisfied” or “very satisfied” with the standard of the stations, according to findings of the National Passenger Survey (NPS).
The survey, commissioned by the independent consumer watchdog Passenger Focus, represents the views of morethan 100,000 rail passengers on a broad spectrum of issues and is conducted twice a year.
Chiltern Railways also ranked in the top six for overall customer satisfaction, with 90 per cent of passengers satisfied with the level of service.
Chiltern Railways’ managing director, Rob Brighouse, said: “We are delighted that passengers have found us to be the top operator in the UK for overall satisfaction with our stations.
“We are also proud of the fact that we have improved on our high level of customer satisfaction, ranking among the top six train operators in the country. The findings reinforce our commitment to providing a high quality passenger experience.”
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